Once, when asked why she didn’t give us more notice and was telling us how late she was at the time she was supposed to be there, she said she had called. We had a flight to catch, which we would likely not make. However, on the way back, we received a call from our driver - literally at pickup time- saying that she was running an hour behind. We hired a car (at $1000 a pop, might I add) to take us from the Denver airport to Breckinridge and back. Rarely have we been so phenomenally screwed over by any service company. I would use this shared shuttle service again, especially since I'm not a fan of driving I-70 myself, even without any weather considerations. We arrived at the airport with plenty of time to spare and had a nice sit-down lunch prior to our flight. Andy communicated his stops and trip progress with the main office as we drove along. We made three local stops before driving to Denver. We felt like we had plenty of room and were in a row of three in the front by ourselves. The shuttle accommodates 14 people (I think) and we had a total of 10 passengers. Our driver, Andy, arrived early and was extremely friendly, professional and helpful with all of our ski/snowboards and luggage. I received text and email messages a few times during the week to remind me of our reservation. My kids and I needed a safe and reliable ride back to Denver to catch our flight and the shared shuttle worked out wonderfully for us. He drove the rental car back to the airport when he returned home for work.

We had rented a car for the drive to Breckenridge because my husband was with us for the first leg of the trip. My two teenagers and I took the shared shuttle from Breckenridge (Valdoro Lodge) to the Denver airport. Uber barely exists in Vail and is restricted from entering the airport area.) (A private taxi/limo service is an outdated hassle to call around and book and very expensive for two, if you are lucky enough to find one. This is no doubt a highly profitable business but also a basic and essentially monopolistic service. But Epic not having nearly enough vans (or drivers?) to provide reasonably timely service to/from EGE is a disgrace. We have been Vail regulars for 30+ years and have never had this kind of experience.Ĭertainly if you are going to book the shuttle do it well in advance. (We were literally planning to take a public bus to Vail at that point). Fortunately then another flight arriving at the same time as ours was diverted and they suddenly had open space. We had the same exact experience in January, hardly a peak period. This suggests a shocking level of under-capacity.įortunately we were able to reserve a taxi in both directions, and being five of us this time, it is actually cheaper than the shuttle. One has to enter one’s actual flight number as well as ETA when booking.) We just booked a week in advance and were offered a 2:30pm EGE airport pickup for a 10:38am arriving flight and a 5:05am Vail Village hotel pickup for an 11:50am return flight! Thats four hours before the ‘normal’ pickup time in Vail Village. Insulting lack of availability for what is now a Vail Associates owned monopoly shuttle service. I wouldn't hesitate to use Epic Mountain Express again and would like to thank them for making my trip to Vail, in the worst of weather conditions, enjoyable and comfortable. So overall this is an amazing and efficient service, managed in a professional and competent way.

When booking the service I emailed Epic Mountain Express several times, and then again just before I left for the US, and each time my email was answered in less than 20 minutes. It's a minibus, so you're quite up-close with other passengers, but that's okay, and people were friendly and happy to chat.

On return, the minibus was on time at my hotel and the driver was helpful and informative when we arrived at the airport. However, the service continued with a little wait and in the snow and ice Larry was a steady and careful driver - as well as lending me his arm to help me across the snow on arrival. It was manic at the airport when I arrived from Heathrow and I was worried because of the extreme weather conditions that the minibus run by Epic Mountain Express might not run. Travelled from Denver Airport to Vail on 22nd December in the worst of the winter storm.

Jake jennings epic mountain express